Due to continued expansion, we have a new position available to expand our team.

What do we do?

• We have professional photographers all over the country who visit properties to take virtual tours like you see on this site. The photographers often do other things during the same visit like take normal digital pictures, and also draw detailed floor plans. Here at the centre we pull these all together, process them as necessary, and send them out to customers. We upload things directly to customers' websites, we use some of the info to print digital brochures for them, and we even make mini websites for some customers. It all has to be done the next day.
• Despite the time pressure, quality and accuracy are essential. All pictures must leave here looking great, floorplans must be 100% accurate. All clients have different requirements - we have lots of established relationships, but are adding new clients all the time too.
• What's the job involve? - First thing to say is that we have very loose job descriptions, because everyone is involved in nearly everything in the office - this is good because it means clients can get immediate answers whoever they speak with - it also means we all have to be comfortable doing whatever needs to be done. That said, individuals have main focus areas - yours is described below:

What will you do - Client Service Role

• In this role you will spend most of the time interacting directly with our regular Estate Agent and Hotel clients, by telephone and email. Although we have sophisticated systems that do many tasks for us, there is lot left for us to do. Some of it is pretty straight forward, details of new orders and new customers need to be typed in etc. You will start with these jobs.
• As you gain more experience you will start to check outgoing photography, virtual tours and floorplans work for quality and accuracy and learn to change pictures, plans and brochures and improve things using a variety of software packages that we will teach you. You will occasionally get involved in booking visit appointments and arranging photographer schedules. You will also learn how to deal with enquiries for new business, and to deal with customer queries.
• When you are helping with booking appointments you will do a lot of telephone liaising, and use an electronic diary as well as mapping software and our in-house database. Over and above that though, you need to be able to be thinking of many things at the same time, and willing to revise plans immediately on a frequent basis as the situation constantly changes with new orders being received, clients wanting to change things, and so on.
• Your attitude with clients, and how well they like their experience with us will have a big impact on how well we do - so you need a very high level of customer service awareness.
• In this role you spend a lot of time speaking to clients and they come in all 'shapes and sizes' metaphorically - mostly easy and agreeable, but occasionally difficult and unreasonable. A great advantage in this role is the ability to work well under pressure and remain calm even when the situation gets a bit stressed.
• By the time you are fully trained you will have considerable experience of MS Office, Photoshop, Indesign as well as all aspects of Internet, Email and many related utility software packages.

What should you be good at?

• We don't mind too much what you've done before. If you've got some experience, great - tell us about it. If not, it doesn't matter. So what does matter?
• You must have good fast PC skills and be comfortable doing mainly PC based work - if you can touch type that will be helpful.
• You must be intelligent, articulate and sparky - very probably you will be a graduate (although that's not an absolute condition)
• You must be flexible and willing/able to try new things when required. You must never say "that's not my job".
• You must be personable, good on the phone, enthusiastic, and good at working in a team supporting others.
• You must show considerable attention to detail.
• You must not be a clock watcher. We don't work late hours all the time, but similarly we don't leave until the work is done.
• You must speak very fluent English and have lived long enough in the UK to have a good appreciation of English culture.
• You must be calm under presure.
• And most importantly, you must demonstrate a passion for excellent customer service.

Where does it all lead?

Most people who work for us started with very little experience. They are now doing more responsible jobs in Sales, Photographer Management, Office Management etc. We are growing fast - opportunities for career development occur regularly and we have a policy of recruiting for new positions from within.

What do we pay?

The salary is negotiable according to experience, but guideline £18,000 - £20,000 + company performance bonus + share option scheme (a qualifying period of 3 months applies to the bonus scheme and 6 months to the share option scheme).

If you would like to apply

• Please follow the guidelines below carefully (if you don't get this exactly right you fail the 'attention to detail' test). As part of our selection process, we may use psychometric testing. We may also ask you to undertake a PC test to demonstrate your level of competence.
• Please submit your application BY EMAIL - send it to jobs@ehouse.co.uk [If you do not use this address your application will not be considered]
• Your application should include a covering letter and CV. Both MUST be in Microsoft Word format - and please put them both in the same document if possible.
• Covering Letter - Send us a brief covering letter. Say which job you are applying for. If you don't have much work experience (and even if you do), tell us what you're like, what you're interested in outside of work, and anything you've achieved.
• CV - Send us a brief, up to date, CV ( max 2 pages please ) including the following information